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Customer Care Policy
Our Commitment To You
You will receive a quality service provided by competent, caring and professional staff.
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Your enquiries will be treated in a fair and sensitive manner.
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We will organise and conduct a floral tribute/coffin spray in a sympathetic and orderly manner, respecting your need for privacy and dignity.
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We will recognise and fulfil your special needs without discrimination of any kind.
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We will deliver our products to your desired Funeral directors, or place of rest for the period of hire of the service and collect each item after the service.
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We will set out our fees clearly and explain them to you if necessary.
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We will provide the means for you to make a complaint if you are dissatisfied with the service we provide.
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You will receive a prompt response, in plain language, to any form of communication with our staff together with the reasons for the actions taken by them.
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We will consult with you should there be any changes/amendments to the products being supplied.
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Your Choices
You may choose the day and time of hire for the floral products required for the cremation service and we will do our best to accommodate you.
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You may choose the type of sprays/tributes and complimenting items to be supplied at the cremation service.
Your Booking
Should you wish to amend your booking, you can do so free of charge, however we require a minimum of 3 days notice. We will do our very best to accommodate any changes, however, please be aware that all amendments are subject to availability.​
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Please note that we do not offer refunds once your booking is made.
Your Opinions
We set high standards and endeavour to always adhere to them. However, I would be most pleased to receive any comments and suggestions that you feel are appropriate, please email foreverflowers4hire@gmail.com.
